Basic Services
Onboarding Assistance
We offer essential support to help you onboard quickly and efficiently, whether you're setting up our products for the first time or migrating from other vendors. Our team is here to guide you through every step of the process and ensure a seamless transition.
Configuration Assistance
We provide configuration assistance to help you deploy and optimize your setup on the CDNetworks platform according to your unique requirements. Our team of experts works closely with you to ensure a seamless deployment and configuration process.
24/7 Standard Support
We provide 24/7/365 email, ticket and phone hotline support to customers worldwide, regardless of time and locations. With our support, you can have peace of mind knowing that we're here to help you whenever you need us.
Pooled Technical Support
You can gain constant access to a team of highly skilled support engineers who can efficiently and promptly address your technical issues. Our support engineers are here to help you overcome any technical challenge and achieve your desired results.
Response Service-Level (SLA) Service
Our technical support team responds to your inquiries or issues within a specified timeframe. The SLA service includes various response times depending on the severity of the issue, ensuring you receive timely and efficient support. Contact us to get more details of SLA service.
24/7 Monitoring Tool
We help you continually monitor and analyze your performance using our Monitoring Tool on the CDNetworks console. With this tool, you can gain valuable insights into your business status and enhance your overall performance.
Advanced Services
Dedicated Technical Support
A dedicated technical expert is available to assist you with any technical issues or questions you may have about your account. With our dedicated support, you can rest assured that you have a trusted partner to guide you through any technical challenge.
Emergency Response
We offer you prioritized access to our best-in-class technical experts for emergency support, and provide consultative support, optimization recommendations, and troubleshooting to help you overcome any technical challenge.
Proactive Optimization
We offer the proactive optimization service to help you analyze your business characteristics and assist you with the adoption of best practices to optimize your business and achieve your goals.
Periodic Business Review
We offer periodic business reviews to provide you with valuable insights into usage, configuration analysis, ticket statistics, issues analysis, and business recommendations. Our reviews ensure that you always have the information to make the right decisions for your business.
Instant Message Service
We support you to initiate a live chat session with one of our technical experts, who will be happy to assist you with any queries you may have.
Security Services
Business Security Analysis
A dedicated security expert will perform regularly technical security review, including security business review, attack incident analysis, and security policies review.
Security Strategy Optimization
A dedicated security expert will provide security policy recommendations and optimize the configuration aligned with your security infrastructure and business priorities.
Rapid Security Response
Obtain the rapid support when your organization is under attack. CDNetworks’ security experts help actively investigate and mitigate attacks.
Vulnerability Scanning Service
A cloud-based vulnerability solution that discovers cyber security weaknesses in host systems and web applications to safeguard against attacks and avoid costly data breaches.
Professional Reporting Service
Our trained professionals provide attack-incident analysis reports and recommend security policy optimizations for your websites, apps, and APIs.
Major Event Support
Our Major Event Support, designed for promotion activities, media events, game releases, and software updates, provides dedicated support and best-in-class monitoring to ensure a high-quality end-user experience.
Risk Assessments
Our experts will conduct a thorough evaluation of the customer’s setup to identify any potential risk exposure, assessing it against recognized best practices and known hazards.
Infrastructure Availability Planning
Our experts will assess the network’s potential risks and implement appropriate security measures to mitigate the risks, ensuring the event is smooth delivery.
Event Health Check
Regular and timely tests will be performed across the network to ensure the customized workflows are validated.
Configuration Reviews and Enhancements
We will evaluate customer’s configuration to identify opportunities for enhancing performance, and will also provide optimizations and recommendations accordingly to customers.
Event Support Coordinator
Our Event Support Coordinator is always ready to assist you with expedited issue resolution, ensuring your concerns are addressed as quickly as possible.
Advanced Monitoring Tools
The advanced monitoring tools empower our experts with the ability to quickly detect and address any issues in the system performance, ensuring optimal functioning of the workflow.
Event Service Report
Our experts will provide you with a service report for the concluded event, which covers various aspects, such as target achievements, resource utilization, business data analysis, and recommendations, etc.
ICP Services
ICP Registration Assistant
An end-to-end solution to help you acquire, renew, and manage Internet Content Provider (ICP) filings and licenses.
CDNetworks State of WAAP Report 2024